Customer Service

Ordering

How do I place an order?
You can place an order through our secure shopping cart. We accept Visa or MasterCard, or you can use PayPal. You can also place an order over the phone by calling us at 925-361-8850.

How long does it take to receive an order?
All of our jewelry is hand made by designer June Sablan. Since each design is made to order, most of our items ship within 5-7 business days however in some instances shipping may take as long as 10-21 days. If this is the case, we will email you so you know when to expect your order.

Do I have to pay sales tax?
All orders shipped to a California address will be charged 9.25% sales tax. Orders shipped outside the United States are not subject to sales tax.

Shipping

How do you ship orders?
Most items ship within 5-7 business days after the order is placed. Custom orders may take longer and you will be notified how long it will take for your order to be shipped via email.
We ship all orders through the United States Post Office, and insurance is available upon customer request. Shipping options include Priority Mail (2-3 day delivery) and Express Mail (overnight).

Do you ship to Hawaii, Alaska, Canada and International Destinations?
Shipping to international destinations is via Global Priority Mail. Time in transit depends on country location but generally averages five to ten days.

Packaging
Jewelry items are shipped securely. Each jewelry item(s) comes in a beautiful organza bag and wrapped in tissue paper safely for shipping.
We offer gift boxes for a fee of $1.00 for convenient gift giving.

Returns and Exchanges
If you are not completely satisfied with your jewelry purchase, you can return your jewelry for a full refund or exchange within 14 days of purchase. Custom orders or sale items are final sale and cannot be returned. Shipping and handling charges are non-refundable. Simply email me at info@stonewearjewelry.net to request a return or exchange.

All merchandise being returned must be accompanied with a copy of the original invoice and must be in the same condition as it was originally shipped to you.
Please send the merchandise back to us via insured mail to the address:
StoneWear Jewelry
Attn: Returns
12922 Hawkins Drive
San Ramon, CA  94583

Please note that all credit card refunds will be placed on the card used for the original purchase. Please allow 10-14 days for credit to be processed. Please allow 1-2 billing cycles for your credit to appear on your statement. I’m sorry, but there is no refund on Shipping/Handling on returned merchandise.
If you have any questions, please feel free to contact us at info@stoneweajewelry.net

Repairs
If you received a damaged product or need repair, we are happy to repair or replace your item within 14 days. Just simply email us at info@stonewearjewelry.net regarding any repair question.

Repairs outside of 14 days from your order are subject to availability of materials/type of materials and degree of repair. Please email us with your concern and we will quote you whether there is a repair fee. Please allow 1-3 weeks for any repairs.

Jewelry Care

Jewelry Care/Cleaning
Since StoneWear Jewelry are made of sterling silver, Rhodium (tarnish free silver), gold-fill (14k gold over base metal), or vermeil (24k gold over silver). I highly recommend storage of your jewelry in the zip lock bag to prevent tarnishing. You may also include an anti-tarnish strip in the bag.

To clean your items, use a soft silver polishing cloth to gently bring back shine — do not clean pearls or gemstones in liquid or expose to chemicals.

PRIVACY POLICY
StoneWear Jewelry is committed to ensuring the privacy of its website visitors. We will not sell your e-mail address to, or share it with, any other organization. We know your privacy is important to you and confidential.
From time to time we may use the information we collect for our own company’s marketing purposes, recognizing we’ve collected this information with your consent (as you provided it to us). We will utilize third party email management sources, such as Constant Contact to deliver emails to those who have requested to receive our newsletter.
Please feel free to review and correct your information at any time by emailing us at info@stonewearjewelry.net . If you have further questions regarding this privacy statement, just contact us by mail, phone or e-mail. We want you to be assured that your information is always safe with us. Thanks!